Export My Requests for Jira Service Management — User Guide
Export your Jira Service Management requests to CSV or Excel in seconds — with filters, sorting, and selective row export.
1. Quick Start
Three steps to export your requests:
Log in to the JSM Customer Portal.
Click your avatar (top-right) → select "Export requests to CSV/Excel".
(Optional) Apply filters → click Export → choose CSV or Excel.
2. Interface Overview
Area | Description |
|---|---|
Title | "Export requests to CSV or Excel" — shows all requests where you are the creator or a participant |
Filter Bar | 5 filter controls: Status, Request Type, Scope, Created Date, Reporter |
Data Table | Sortable columns with full content display and pagination |
Export Button | Top-right; dropdown with CSV / Excel options |
Pagination Bar | Bottom of table: current range, page navigation, records-per-page selector |
Cancel | Closes the panel without exporting |
3. Features
3.1 Filter Requests
Use the filter bar to narrow down the list before exporting.
Filter | Options |
|---|---|
Status | Multi-select (e.g. In Progress, To Do, Closed, Waiting for support…) |
Request Type | Multi-select by request type name |
Scope | All / Created by me / Where I am a participant |
Created Date | Today / Yesterday / Last 7 days / Last 30 days / Custom range |
Reporter | Multi-select by reporter name |
Filters can be combined freely.
Click Clear to reset all filters at once.
3.2 Sort Columns
Click any column header to sort ascending (↑); click again to sort descending (↓).
Sortable columns: Summary · Issue Key · Status · Status Date · Created Date · Reporter · Request Type
3.3 Select Rows (Partial Export)
Check individual rows to select specific requests.
Check the header checkbox to select / deselect all rows on the current page.
The Export button label updates to show the selection count, e.g. Export (3).
If no rows are selected, the export includes all filtered results.
3.4 Export to CSV or Excel
Click the Export button (top-right).
Select Export to CSV or Export to Excel.
The file downloads automatically.
File naming convention:
SD_CSV_All_16_0305_1430.csv
SD_Excel_Sel_3_0305_1430.xlsxSegment | Meaning |
|---|---|
| Service Desk |
| Format |
| All filtered rows / Selected rows only |
| Record count |
| Date-time (MM/DD_HH/mm) |
3.5 Exported Data
Each exported file contains the following columns:
Column | Description |
|---|---|
Summary | Request title / description |
Issue Key | Jira issue key (e.g. FAC-279) |
Status | Current workflow status |
Status Date | Date and time of the last status change (with timezone) |
Created Date | Request creation date and time (with timezone) |
Reporter | Display name of the requester |
Request Type | Service request category |
Timezone note: Dates are displayed in the original Jira server timezone (e.g.
2026-03-04 22:51 +00:00) so that all team members see a consistent timestamp regardless of their local timezone.
3.6 Pagination
Control | Description |
|---|---|
| Shows current range and total matching records |
Page buttons | Navigate between pages |
Records per page | 10 / 20 / 50 / 100 |
4. Configuration / Options
No admin configuration is required. The plugin works out of the box once installed and licensed.
Option | Where to change |
|---|---|
Records per page | Pagination bar → "Records per page" dropdown |
Date filter range | Filter bar → "Created Date" → choose preset or custom |
Export scope | Select rows for partial export; leave unselected for full export |
5. FAQ
Q: How many records can I export at once? A: The plugin supports up to 10,000 records per export. Use filters to narrow the result set if needed.
Q: Can I export requests from multiple projects at the same time? A: Yes. The panel shows all requests where you are the creator or a participant, across all JSM projects you have access to.
Q: The export only includes my current page — is that correct? A: No. When no rows are selected, the export always includes all records matching your current filters, not just the current page. Selecting specific rows limits the export to those rows only.
Q: Can I export requests submitted by other people? A: The plugin exports requests that are visible to your account. Use the Scope filter set to "All" to include requests where you are a participant but not the creator.
Q: The dates look different from what I see in Jira. A: Dates are shown in the Jira server's timezone (displayed as YYYY-MM-DD HH:mm ±HH:MM). If you see a different local time in Jira's UI, it's because Jira's interface converts to your personal timezone setting. The exported timestamps are always the raw server values for consistency.
Q: The Export button is disabled (greyed out). A: The button is disabled when there is no data to export (e.g. filters return zero results, or data is still loading).
Scenario | Action |
|---|---|
Export everything | Leave all filters and checkboxes empty → Export |
Export by status | Filter by Status → Export |
Export a date range | Filter by Created Date → Custom → set start/end → Export |
Export selected rows | Check rows → Export (n) |
Change page size | Pagination bar → Records per page |